FAQ

Shipping Info

All packages are shipped via USPS First Class and will be provided a tracking number. I typically package orders within 1-3 business days of the date the order is placed. 

Please keep in mind that international orders may take the following time to arrive to you:

  • North America: 1-5 business days
  • Europe: 2-5 weeks
  • Australia, New Zealand and Oceania: 2-5 weeks
  • Asia Pacific: 2-5 weeks
I'll do my best to meet these shipping estimates, but cannot guarantee them. 

Returns & Cancellations

I would be happy to cancel your order if the item has not yet been shipped, please contact me if this situation occurs. 

If you would like to return or exchange an item, I ask that you cover the return shipping and the refund/exchange will be processed once I have possession of the returned item.

Pre-Orders

Please keep in mind when ordering an item marked as pre-order that there is an estimated production time listed in the item description. As with many manufactured items, delays may arise so I ask that you be aware of that when you purchase a pre-order item.

Pin Grading

All my pins are Standard Grade unless they are marked as Seconds.

Seconds are flawed, defective pins that may include the following list of problems:

  • scratches in metal or enamel
  • dents in metal
  • under-filled or overfilled enamel
  • air bubbles
  • irremovable marks/stains
  • other problems etc.